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Privacy Policy

This Privacy Policy describes how TWEAKY, LLC ("Company," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from https://tweaky.ai (the "Site").

1. Information We Collect

We collect two main types of information: Personal Identification Information and Service-Related Data.

1.1. Personal Identification Information (PII):

This is information you voluntarily provide to us when you request a consultation, submit a service quote request, or communicate with us

Contact Data: Name, email address, phone number, and company name.
Financial Data: While we do not directly store full credit card details, payment processors (e.g., Stripe, PayPal) may collect and process this data for billing purposes. We receive limited payment confirmation details.
Communication Data: Records of correspondence, including emails and chat logs.

1.2. Service-Related Data (Technical & Access):

This information is necessary for the performance of our Services ("Tweaks").

Website Credentials: For the purpose of diagnosing and fixing your website, you may provide us with temporary, secure login credentials for your:

Website Administrator (CMS, e.g., WordPress, Shopify, Magento).
Hosting Control Panel (e.g., cPanel, Plesk).
FTP/SFTP access.
Database Access (when necessary).

Website Diagnostics: Information about your website's technical environment, including platform, installed plugins, themes, and server configuration.
Usage Data: Information about how you access and use the Site, such as IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To fulfill the contract for Services, including diagnosis, troubleshooting, fixing, and optimizing your Website.
To Communicate: To send you quotes, invoices, service updates, and respond to your inquiries.
To Manage Credentials (Access Data): To securely utilize and, upon completion of the Service, handle the technical access credentials you provide (see Section 4).
For Billing: To process payments and prevent fraudulent transactions.
For Analytics and Improvement: To monitor and analyze usage and activity on our Site and improve our offerings.

3. Sharing Your Personal Information

With Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services for us (e.g., payment processing, hosting, analytics). These parties are required to maintain the confidentiality and security of the PII.
With Our Team/Contractors: We share the necessary information, including Website Credentials, only with the specific TWEAKY, LLC employees or trusted independent contractors who require access to perform the contracted Services.
For Legal Reasons: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of TWEAKY, LLC, or protect the personal safety of users or the public.

4. Security and Handling of Website Access Credentials

The security of your credentials is a priority.

Security Measures: We use industry-standard security practices (e.g., encryption, secure vaults) to protect the Website Credentials you provide.
Client Responsibility: We recommend that Clients create temporary credentials and change passwords immediately after our Services are completed to maintain security.
Credential Retention: Unless you engage us for an ongoing maintenance plan, we will securely delete or render unusable the Website Credentials upon the completion of the contracted Tweak and after a reasonable review period (e.g., 7 days) to ensure the fix is stable.

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your PII to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Children's Privacy

Our Service is not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your Child has provided us with PII, please contact us. If we learn that we have collected Personal Information from a child under 13 without parental consent, we will take steps to delete such information

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, along with the updated 'Last Updated' date.